How to update the Rockspace wi-fi mesh system firmware?

Open the RS Wi-Fi app and tap Settings. Scroll down to click on “Firmware Update”. Tap on “Detect Latest Firmware” and wait for a few seconds. Update if there is new firmware available. If there is no update, then you are using the latest firmware. 

Where to place Rockspace mesh nodes?

Consider a few things when deciding where to put your mesh nodes. It’s important to keep in mind your house’s size, style, and layout. A Rockspace mesh system’s estimated Wi-Fi coverage is as follows:

1. One node – up to 200 square feet. 

2. Two nodes – up to 4000 square feet. 

3. Three nodes – up to 6000 square feet. 

• One of the nodes should be connected to a modem. Your placement options are limited. Place the secondary node about halfway between where you want a Wi-Fi signal and the primary node or another node. This shouldn’t be more than two rooms away, which is about 10 meters.
• The pointer on the node can be used to decide an optimal area to put your node. Green indicates a strong signal, while yellow or red indicates that the node’s location needs to be adjusted.
• Additionally, remember to place every node out in the open. Also, off the floor and away from electronic obstructions, like microwaves, televisions, fridges, and so on.

How to add extra nodes to the Rockspace wi-fi mesh system?

After setting up the primary node, when setting up the mesh system for the first time. The other two nodes will automatically be added to the mesh network when they are plugged in.

You can add Rockspace mesh Wi-Fi nodes to the network that your router has created. The added Wi-Fi devices are all regarded as nodes within the mesh network.

AC1200 router through the RS wireless app:

Open the RS Wi-Fi app. Rockspace mesh can be added by tapping on Settings. To put your mesh node in place, follow the steps. Scan the QR code that is labeled on the mesh box’s bottom. Repeat these steps for additional nodes if you want to add another one.

AX1800 router through the ROCK wireless app:

Launch the ROCK wireless app. Select “More settings” from the device menu by tapping it. Click the Add Secondary Node button. Check the QR code of the optional node (marked on the lower part of the mesh box). Now the node will connect. Repeat these steps for additional nodes if you want to add another one.

Add node via web browser:

Connect the Ethernet cable to the LAN port on your primary node. After that, connect the other end to the WAN port of the secondary node. Visit the router’s web management page to sign in. Click Add +. Select “wired connection”. To finish the setup, tap Next and follow the on-screen instructions.

You can move the node to provide more Wi-Fi coverage after the setup is complete. Simply plug it into a wall power source, and the node will connect. The status of your device is displayed by the LED indicator on your mesh router. Repeat these steps for additional nodes if you want to add another one.

How to troubleshoot when one Rockspace wi-fi mesh node stops working?

Assuming one of your Rockspace network node (primary or secondary) stops working or is disconnected, you can follow the below steps to fix the issue.

• Check whether the power cable is loose or unplugged. Also, ensure the cross-section node is turned on. Unplug the offline node and plug it back in.
• Check the interference and distance that exists between the primary node or another node and the offline node. Try again by moving the node closer to your primary node or another secondary node.
• The secondary node should be within 5 meters of the primary node if there are walls, and 7 meters from the primary node otherwise. Using a pin, reset your offline device. After a factory reset, it will connect to the mesh network on its own. If not, manually add the node. If you continue to have issues, contact the Rockspace support team.